Digital Banking Sales Officer
LOLC (CAMBODIA) PLC. (LOLC)•
Cambodia
< 1 year
$ Negotiable
Posted: 4 weeks ago
Banking & Finance
Any Job Types
Job Summary
Digital Banking Sales Officer
Job Description
- Implement effective sales strategies to acquire new users, merchants, and partners, and increase the usage of digital banking services among the recruited merchants.
- Identifying and onboard potential target merchants and build strong relationships with merchants. Develop and implement strategies to retain and engage existing digital banking users, merchants, and partners. Focus on boosting customer loyalty, reducing churn, and enhancing the overall engagement with digital services through personalized solutions.
- Drive the digital banking retention, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Conduct regular visits to merchants, ensuring active engagement and identifying cross-sell opportunities. Monitor merchant activity to maximize retention and engagement. Develop and implement retention solutions and present metrics and suggestions to senior management.
- Collaborate with the marketing team to boost brand visibility, increase digital banking usage, and create customer communication strategies that minimize service disruption. Address merchant and customer issues promptly in coordination with cross-functional teams.
- Track and analyze key metrics related to customer and merchant retention, team performance, and satisfaction, providing actionable insights to optimize strategies.
- Monitor industry trends, competitor actions, and customer needs, using data-driven insights to refine retention processes and enhance customer experiences.
- Gather and analyze customer and merchant feedback, providing actionable recommendations for improvement to management.
- Direct and motivate branches to identify and support valuable merchants, ensuring branch-level goals are met through coaching and active engagement.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Perform other duties as assigned by Digital Banking Sales Unit Manager.
- Identifying and onboard potential target merchants and build strong relationships with merchants. Develop and implement strategies to retain and engage existing digital banking users, merchants, and partners. Focus on boosting customer loyalty, reducing churn, and enhancing the overall engagement with digital services through personalized solutions.
- Drive the digital banking retention, set performance targets, and ensure that the team is motivated and equipped to meet their goals.
- Build and maintain strong relationships with merchants and business owners to ensure the merchant POSM (Point of sales materials) branding materials are visible, clean and up to date with keep the active transactions.
- Conduct regular visits to merchants, ensuring active engagement and identifying cross-sell opportunities. Monitor merchant activity to maximize retention and engagement. Develop and implement retention solutions and present metrics and suggestions to senior management.
- Collaborate with the marketing team to boost brand visibility, increase digital banking usage, and create customer communication strategies that minimize service disruption. Address merchant and customer issues promptly in coordination with cross-functional teams.
- Track and analyze key metrics related to customer and merchant retention, team performance, and satisfaction, providing actionable insights to optimize strategies.
- Monitor industry trends, competitor actions, and customer needs, using data-driven insights to refine retention processes and enhance customer experiences.
- Gather and analyze customer and merchant feedback, providing actionable recommendations for improvement to management.
- Direct and motivate branches to identify and support valuable merchants, ensuring branch-level goals are met through coaching and active engagement.
- Enforce discipline to ensure efficiency, maintain good staff morale, and promote the company's corporate image.
- Perform other duties as assigned by Digital Banking Sales Unit Manager.
Keyskills
Not Mentioned
